TERMS & CONDITIONS

BIN FILL LIMIT
BINS ARE ONLY TO BE FILLED TO THE LIP OF THE BIN. OVERLOADED BINS ARE ILLEGAL TO TRANSPORT UNDER SECTION C OF THE NTC LOAD RESTRAINT GUIDE 2004 AND THE WORK HEATH & SAFETY ACT AND REGULATION 2011. THE DRIVER HAS THE DISCRETION AND RIGHT TO REFUSE TO LOAD ANY BIN THEY CONSIDER TO BE UNSAFE OR OVERLOADED IN LINE WITH LEGISLATION AND GUIDELINES. OVERLOADED BINS WILL ATTRACT ADDITIONAL CHARGES . WE RESERVE TO RIGHT TO REMOVE ITEMS FROM THE BIN IN ORDER TO MAKE THE BIN SAFE AND LEGAL TO TRANSPORT, IF REMOVAL OF ITEMS IS NOT POSSIBLE, WE MAY TIP THE CONTENTS OF THE BIN BACK ONTO YOUR PROPERTY WITHOUT A REFUND OF ANY KIND. IN SUCH CASES WE ARE NOT LIABLE FOR ANY DAMAGE INCURRED TO YOUR PROPERTY. WHERE OUR DRIVER IS REQUIRED TO WAIT FOR YOU TO REMOVE ITEMS FROM THE BIN ETC, YOU WILL BE CHARGED DRIVER WAIT TIMES AT $35.00 PER 15 MINUTES.

ACCESS TO BIN FOR DELIVERY AND PICK-UP
PLEASE ENSURE THERE IS A CLEAR PATH TO THE DROP OFF OR PICK UP POINT OF THE SKIP BIN ON THE ARRANGED DAY WE ARE DUE AT YOUR PROPERTY. PLEASE ENSURE THERE ARE NO CARS ETC. BLOCKING TRUCK ACCESS TO THE BIN. DRIVER WAIT TIMES ARE CHARGABLE TO YOU AT $35 PER HOUR OR PART THEREOF.

ALL FUTILE DELIVERY OR COLLECTION ATTEMPTS WILL INCUR A FEE OF $150.00 PER DELIVERY OR COLLECTION ATTEMPT.

CANCELLATIONS
ALL CANCELLATIONS WILL INCUR A $85.00 CANCELLATION FEE IF NOTICE IS NOT GIVEN AT LEAST BY THE DAY BEFORE DELIVERY. IF YOU WOULD LIKE TO CANCEL YOUR ORDER ON THE DAY OF DELIVERY, UPON DELIVERY OR AFTER DELIVERY YOU WILL INCUR A $85.00 FEE. IF YOU CHANGE YOUR MIND IN REGARD TO THE SIZE OF THE BIN REQUIRED ONCE THE BIN IS ALREADY LOADED ONTO THE TRUCK OR ONCE IT ARRIVES AT YOUR PROPERTY, YOU WILL INCUR A $150.00 FEE FOR US TO MAKE A SECOND DELIVERY TO YOUR PROPERTY WITH THE DIFFERENT BIN. IF YOU ARE NOT FINISHED WITH THE BIN WHEN WE ARRIVE TO COLLECT IT ON THE SPECIFIED DAY, YOU WILL INCUR A $150.00 CALL OUT FEE IF YOU DID NOT CALL US TO ASK FOR AN EXTENSION (AND THE EXTENSION WAS APPROVED).

MOVING OR RELOCATING THE SKIP BIN
ONCE THE SKIP BIN HAS BEEN DELIVERED IT MAY NOT BE MOVED FOR ANY REASON. IF THE SKIP BIN IS MOVED THERE MAY BE A NEED TO DRAG IT BACK INTO THE ORIGINAL POSITION IN ORDER FOR THE DRIVER TO PICK IT UP. IN SUCH CASE, WE ACCEPT NO LIABILITY FOR DAMAGE CAUSED TO YOUR PROPERTY / VEHICLES ETC. IF IT IS MOVED INTO A POSITION THAT CAUSES DAMAGE TO OUR TRUCK WHILST TRYING TO COLLECT IT, YOU WILL BE LIABLE FOR THE DAMAGE. IF OUR TRUCK GETS BOGGED DUE TO THE BIN BEING MOVED OR FOR ANY OTHER REASON THAT IS OUT OF OUR CONTROL, YOU WILL BE LIABLE FOR HEAVY VEHICLE RECOVERY COSTS.

IF YOU MOVE OR ATTEMPT TO MOVE THE BIN WITH A MACHINE IE BOBCAT, EXCAVATOR OR FORKLIFT YOU STAND A VERY GOOD CHANCE OF PURCHASING US A BRAND NEW BIN, OR COSTLY REPAIRS.

UNDER NO CIRCUMSTANCES ARE NON-CRANEABLE BINS TO BE MOVED BY A CRANE OR OTHER UNAPPROVED METHODS.

WHILST THE SKIP BIN IS IN YOUR CARE, YOU ASSUME ALL RESPONSIBILITY FOR IT. IF THE BIN IS DAMAGED, YOU WILL BE HELD LIABLE FOR REPAIR COSTS.

PLACING INCORRECT WASTE INTO SKIP BIN
IF THE INCORRECT WASTE TYPE IS LOADED INTO THE BIN, WE RESERVE THE RIGHT TO CHARGE YOU EXTRA FOR CORRECT DISPOSAL COSTS AT THE DISPOSAL FACILITY. IF THE EXCESS PAYMENT IS NOT ORGANISED WE RESERVE THE RIGHT TO RETURN THE CONTENTS OF THE SKIP BIN BACK TO YOUR PROPERTY WITHOUT A REFUND OF ANY KIND.

STRICTLY NO ASBESTOS IN ANY BIN (EXCEPT FOR AN ASBESTOS SPECIFIC BIN) IF ASBESTOS IF FOUND IN ANY BIN ADDITONAL TIPPING AT THE RATE OF $350 PER TONNE WILL BE CHAGED FOR THE ENTIRE CONTENTS OF THE BIN, AS THE ENTIRE LOAD IN CONTAMINATED IN LINE WITH THE PROTECTION OF THE ENVIROMENT AND OPERATIONS ACT 1997 AND ITS ASSOCIATED REGULATIONS AND EPA NSW'S WASTE CLASSIFICATION GUIDELINES 2009.

COUNCIL PERMITS
A COUNCIL PERMIT MAY BE REQUIRED TO PLACE THE SKIP BIN ON ANY COUNCIL LAND, INCLUDING NATURE STRIPS AND THE ROAD. PLEASE CONTACT YOUR LOCAL COUNCIL TO CHECK THE REQUIREMENTS IF YOU REQUIRE THE SKIP BIN TO BE PLACED ON ANY COUNCIL LAND. THE CUSTOMER ASSUMES ALL RESPONSIBILITY FOR ANY FINES INCURRED IF NO PERMIT HAS BEEN ACQUIRED WHEN REQUIRED. A $150.00 CALL OUT FEE IS PAYABLE IF WE ARRIVE FOR DELIVERY, AND YOU REQUEST THE BIN TO BE PLACED ON COUNCIL LAND AND THEN REJECT DELIVERY WHEN WE REFUSE TO PLACE THE BIN ON COUNCIL LAND WITHOUT A PERMIT.

HIRE PERIOD
RESIDENTIAL HIRE IS FOR UP TO A 5 DAY PERIOD UNLESS STATED OTHERWISE IN WRITING. THIS MEANS FROM THE DATE OF DELIVERY 5 DAYS LATER OUR SYSTEMS WILL PROMOTE A COLLECTION OF YOUR BIN.  YOU MAY CONTACT US TO REQUEST AN EARLY COLLECTION, HOWEVER SCHEDULED DELIVERYS AND COLLECTIONS WILL TAKE PRIORITY.

BUILDING/COMMERCIAL HIRE IS FOR UP TO A 14 DAY PERIOD.

PAYMENT OF BIN
PAYMENT OF BINS ARE STRICTLY PAYMENT ON DELIVERY OR VIA ONLINE ORDER.  YOU MAY PAY BY CASH, EFTPOS, CREDIT CARD OR DIRECT CREDIT.  WE RESERVE THE RIGHT TO LIST ANY DEFAULT PAYMENTS WITH THE RELEVANT CREDIT REPORTING AGENCIES, WHICH WILL HAVE AN ADVERSE IMPACT ON YOUR CREDIT RATING.

PAYMENTS OUTSDIE OF TERMS OR NON-PAYMENT OF ACCOUNTS DUE MAY BE CLAIMED UNDER THE BUILDING AND CONSTRUCTION INDUSTRY SECURITY OF PAYMENTS ACT 1999 NSW No 46

REFUND POLICY
ONCE THE BIN HAS BEEN DELIVERED, THERE ARE NO REFUNDS AVAILABLE.

SHOULD YOU CANCEL THE BIN PRIOR TO ITS ARRIVAL, A REFUND WILL BE AVAILABLE LESS ANY FEES AS INDICATED ABOVE UNDER "CANCELLATIONS"

DELIVERY POLICY
DELIVERY OF SKIP BINS IS GUARANTEED NEXT DAY DELIVERY FOR ONLINE ORDERS. DELIVERYS WILL OCCUR FROM 7AM AND WILL BE BASED ON A SUBURB BY SUBURB BASIS.  SOUTH WEST SKIPS CAN NOT GIVE AND EXACT TIME OF DELIVERY AS THERE ARE A NUMBER OF FACTORS WHICH ALDER DELIVERY TIMES, SOME WHICH CAN NOT BE CONTROLLED BY US.  SOME OF THESE INCLUDE THE NUMBER OF DELIVERYS SCHEDULED FOR THE DAY, ROAD CLOSURES, ROAD WORKS, MOTOR VEHICLE ACCIDENTS, TRAFFIC DELAYS ETC

BIN COLLECTION POLICY
COLLECTIONS OF BINS WILL OCCUR ON THE DAY REQUESTED, COLLECTIONS WILL HOWEVER OCCUR AFTER ALL DELIVERYS HAVE BEEN FINISHED.  A SPECIFIC COLLECTION TIME IS NOT AVAILABLE FOR THIS REASON.

ACCEPTING THE TERMS AND CONDITIONS
BY ORDERING THE BIN, YOU ARE AGREEING TO THE ABOVE TERMS AND CONDITIONS.